Privacy Policy

1. Information Collection

LiveToka (hereinafter "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our real-time voice translation services.

1.1 Information We Collect

We collect the following types of information to provide and improve our services:

Account Information

• Authentication Data: Email address, Google account information (when using Google OAuth), and authentication tokens
• Profile Information: Display name, profile picture (if provided), and account preferences
• Subscription Data: Payment information, subscription status, and usage limits

Voice and Translation Data

• Voice Input: Real-time audio data captured during translation sessions
• Transcription Data: Speech-to-text conversion results and any corrections made
• Translation Content: Source language text and translated text in target languages
• Session Information: Translation session duration, language pairs used, and usage patterns

Technical Information

• Device Information: Device type, operating system, browser version, and screen resolution
• Network Information: IP address, connection type, and network performance data
• Usage Analytics: Feature usage, error logs, and performance metrics
• Security Data: Login attempts, security events, and fraud prevention data

Preferences and Settings

• Language Preferences: Source and target language selections
• Service Settings: Translation mode preferences, audio quality settings
• Interface Preferences: UI language, theme preferences, and accessibility settings

2. Information Usage

We use the collected information for the following specific purposes:

2.1 Service Provision

• Real-time Translation: Process voice input to provide accurate speech-to-text and translation services
• Account Management: Create and manage your account, process payments, and maintain subscription status
• Personalization: Remember your language preferences and service settings for a personalized experience
• History Management: Store and retrieve your translation history for your convenience

2.2 Service Improvement

• Quality Enhancement: Analyze aggregated usage patterns to improve service performance and user experience
• Feature Development: Develop new features and optimize existing functionality based on user feedback
• Technical Optimization: Monitor system performance and resolve technical issues
• Research and Development: Conduct research to enhance our AI translation capabilities using publicly available datasets
• Privacy Protection: We do not use your personal conversations or translation content for AI training or model improvement

2.3 Security and Compliance

• Fraud Prevention: Detect and prevent fraudulent activities and abuse of our services
• Security Monitoring: Monitor for security threats and protect against unauthorized access
• Legal Compliance: Comply with applicable laws, regulations, and legal obligations
• Dispute Resolution: Resolve disputes and enforce our terms of service

2.4 Communication

• Service Updates: Send important service updates, security notifications, and policy changes
• Customer Support: Provide technical support and respond to your inquiries
• Marketing Communications: Send promotional materials (only with your explicit consent)

3. Information Protection and Security

We implement comprehensive security measures to protect your information and ensure the confidentiality, integrity, and availability of our services.

3.1 Data Encryption

• Transport Layer Security (TLS): All data transmission is encrypted using TLS 1.3 or higher
• End-to-End Encryption: Voice data is encrypted during transmission and processing
• Data at Rest: Sensitive information is encrypted when stored in our databases
• Secure Authentication: OAuth 2.0 and secure token-based authentication

3.2 Infrastructure Security

• Secure Data Centers: Data is stored in secure, certified data centers with physical security controls
• Network Security: Firewalls, intrusion detection systems, and DDoS protection
• Regular Security Audits: Third-party security assessments and penetration testing
• Vulnerability Management: Regular security updates and patch management

3.3 Access Controls

• Role-Based Access: Employees have access only to data necessary for their job functions
• Multi-Factor Authentication: Enhanced security for administrative access
• Access Logging: Comprehensive logging of all data access and modifications
• Background Checks: Security screening for employees with data access

3.4 Voice Data Security

• Temporary Processing: Voice data is processed in real-time and not permanently stored
• Automatic Deletion: Voice recordings are automatically deleted after processing
• Secure Processing: Voice data is processed in secure, isolated environments
• No Voice Storage: We do not store voice recordings for any purpose other than immediate processing

4. Information Sharing and Disclosure

We are committed to protecting your privacy and do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

4.1 With Your Consent

• Explicit Permission: We will share your information only with your explicit, informed consent
• Specific Purpose: Any sharing will be limited to the specific purpose for which you gave consent
• Revocable: You can withdraw your consent at any time

4.2 Service Providers

• Trusted Partners: We work with carefully selected third-party service providers who assist in operating our services
• Data Processing Agreements: All service providers are bound by strict data processing agreements
• Limited Access: Service providers have access only to the data necessary to perform their services
• Examples: Cloud hosting providers, payment processors, analytics services, and AI translation service providers

4.3 Legal Requirements

• Legal Obligations: We may disclose information when required by law, court order, or government request
• Due Process: We will verify the legitimacy of any legal request before complying
• Notification: We will notify you of any legal requests for your data, unless prohibited by law

4.4 Protection of Rights

• Security Threats: We may share information to prevent fraud, abuse, or security threats
• Legal Defense: We may share information to defend our legal rights or property
• Emergency Situations: We may share information in emergency situations to protect public safety

4.5 Business Transfers

• Merger or Acquisition: In the event of a business transfer, merger, or acquisition, your information may be transferred
• Same Protection: Any successor entity will be bound by the same privacy protections
• Notification: We will notify you of any significant changes in data handling

5. Data Retention and Deletion

We follow a data minimization principle and retain your information only for as long as necessary to provide our services and comply with legal obligations.

5.1 Retention Periods

• Account Information: Retained until you delete your account or request deletion
• Translation Records: Retained for up to 2 years, or as specified in your account settings
• Voice Data: Not stored - processed in real-time and immediately deleted
• Usage Logs: Retained for 90 days for service optimization and security purposes
• Payment Information: Retained as required by financial regulations and for billing purposes
• Security Logs: Retained for up to 1 year for security monitoring and incident response

5.2 Data Deletion

• Account Deletion: You can delete your account at any time, which will permanently remove your personal data
• Selective Deletion: You can delete specific translation records or usage history
• Automatic Cleanup: We automatically delete data that exceeds retention periods
• Secure Deletion: Deleted data is securely overwritten and cannot be recovered

5.3 Data Portability

• Export Rights: You can export your translation history and account data in a machine-readable format
• Data Format: Exported data will be provided in JSON or CSV format
• Processing Time: Data export requests are typically processed within 30 days

6. Your Rights and Choices

You have comprehensive rights regarding your personal information. We are committed to helping you exercise these rights easily and effectively.

6.1 Access and Control

• Right to Access: Request a copy of all personal information we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restriction: Limit how we process your information
• Right to Portability: Receive your data in a structured, machine-readable format

6.2 Processing Control

• Right to Object: Object to processing of your data for specific purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
• Right to Complain: Lodge a complaint with relevant data protection authorities
• Right to Compensation: Seek compensation for damages caused by unlawful processing

6.3 How to Exercise Your Rights

• Account Settings: Many rights can be exercised directly through your account settings
• Contact Us: Email us at [email protected] for any rights requests
• Verification: We may need to verify your identity before processing requests
• Response Time: We will respond to your requests within 30 days
• No Cost: We do not charge fees for processing rights requests

7. Voice Data and Translation Privacy

Given the sensitive nature of voice data and translation content, we implement special protections for this information.

7.1 Voice Data Processing

• Real-Time Processing: Voice data is processed in real-time and not stored permanently
• Immediate Deletion: Voice recordings are automatically deleted immediately after processing
• No Voice Storage: We do not maintain voice recordings or audio files
• Secure Transmission: Voice data is encrypted during transmission to our processing servers

7.2 Translation Content Protection

• Content Privacy: Translation content is treated as confidential information
• Limited Access: Only authorized personnel have access to translation data for service improvement
• Anonymization: Translation data used for research is anonymized to remove personal identifiers
• User Control: You can delete translation history at any time

7.3 AI Training and Improvement

• No Training Data Usage: We do not use your personal data, voice recordings, or translation content for AI model training
• Privacy-First Approach: Your conversations and translations remain private and are not used to improve our AI systems
• Service Improvement: We improve our services through aggregated, anonymized usage statistics only
• Model Training: Our AI models are trained on publicly available datasets and licensed training data, not user conversations
• Transparency: We are committed to transparency about how our AI systems work and what data they use

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services:

• Essential Cookies: Required for basic functionality, authentication, and security
• Preference Cookies: Remember your language settings and interface preferences
• Analytics Cookies: Help us understand how our services are used (anonymized data only)
• Performance Cookies: Monitor service performance and identify technical issues

You can control cookie usage through your browser settings. Note that disabling certain cookies may affect service functionality.

9. Third-Party Services

Our services use carefully selected third-party services to provide you with the best experience:

• Payment Processing: Secure payment processing services for subscription management
• Cloud Infrastructure: Reliable cloud hosting and storage services
• AI Services: Advanced AI technologies for speech recognition and translation
• Analytics: Service improvement and performance monitoring tools

All third-party services are bound by strict data protection agreements and are used only for the specific purposes of providing our services. We do not share your personal conversations or translation content with any third parties for training or improvement purposes.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child, please contact us immediately.

11. International Data Transfers

As our services are provided globally, your information may be transferred to servers outside your country. We ensure all data transfers comply with applicable data protection laws.

12. Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will:

• Post the updated policy on our website
• Notify registered users via email
• Display notifications within the application

We recommend you review this policy regularly to stay informed of the latest changes.